1. On the road
- Always wear a helmet and follow traffic rules. Never ride after drinking.
- Use the Navigate button and look at the screen only when stopped.
- In bad weather or an emergency, stop safely and report a problem in the app.
2. At the store
- Tell the shop the order number. Check the parcel is sealed.
- Press START only once the parcel is in your hands.
- If the order is not ready, wait or chat with the shop - do not cancel just to take another order.
3. At the customer
- Call the customer if you cannot find the address.
- Hand over the parcel unopened, then press DELIVER.
- If the location pin is wrong, ask the customer for their 4-digit delivery code.
- Never ask for money, a tip or a rating.
4. Never
- Fake your location or use someone else's account.
- Open, eat, swap or keep any part of an order.
- Contact a customer after the delivery for anything not about the delivery.
- Be rude, threatening or unsafe towards anyone.